HYDERABAD METRO RAIL - A LIST OF DO’s & DON’T’s

Hyderabad Metro Rail (HMR) is the largest public private partnership (PPP) project in the Metro rail sector in the world.  

L&T incorporated a Special Purpose Vehicle - L&T Metro Rail (Hyderabad) Limited (LTMRHL) to implement the Project on Design, Built, Finance Operate and Transfer (DBFOT) basis. As an eco-friendly travel solution, Metro rail reduces carbon emission and eliminates the need for fossil fuel for its daily operations.

To enjoy a comfortable ride on the Metro train, please be familiar with a list of do’s and don’ts for the safety of your loved ones and yourself.  

DO’s

·        ---  Do use bins to dispose items and help us keep Metro rail premises clean.

·         --- Do listen carefully to all announcements while you are inside Metro rail premises.

·         --- Do contact our Customer Service team or our station staff at any Metro stations for assistance.

·      --- Do inform our staff if you see any activity inside Metro rail premises that can compromise passenger safety or can damage life and property.

·         --- Do cooperate with our staff during security checks.

·         --- Do be polite and courteous with our staff and fellow passengers at all times.

·         --- Do look in front while boarding escalators and climbing stairways.

·        ---  Do always carry your luggage with you inside Metro rail premises.

·        ---  Do vacate Metro train premises after you have reached your destination.

·         ---Do hold the handrail, face the moving direction, stand on the left side of the escalator and stay still till you have reached your destination.

·      ---Do assist elderly and differently-abled passengers, women and children while boarding and off-boarding the Metro train.   

·        --- Do use elevators to carry baby buggies and wheel chairs to the platform level.

·         --- Do move away from the escalator immediately after use.

·       --Do form a queue at ticket counters, ticket vending machines, AFC gates and while boarding the Metro train to avoid unnecessary commotion.

·     --- Do display valid tokens and smart card for inspection whenever requested by Metro Rail staff. Ticketless travel is a punishable offence.

·         --- Do promptly evacuate the Metro Rail premises in case of an emergency announcement.

·         --- Do allow passengers inside the Metro train to exit before boarding the train.

·       --- Do mind the gap between the platform and the Metro train while boarding and disembarking the train.

·         --- Do travel with a valid token or smart card.

DON’Ts

·       ---Do not spit or litter in Metro rail premises. Chewing tobacco and /or pan is prohibited inside our premises.

·         ---Do not smoke or drink alcohol inside Metro rail premises.

·         ---Photography is prohibited inside Metro rail premises.

·         ---Do not leave your belongings or luggage unattended inside Metro rail premises.

·        --- Do not squat inside Metro rail premises or inside the Metro train.

·         ---Do not consume food and beverages inside Metro trains.

·         ---Pets are not allowed inside Metro rail premises.

·        --- Hazardous and inflammable items are prohibited inside Metro rail premises.

·        --- Do not carry excess luggage on Metro trains.

·        --- Do not sit, lean or obstruct escalators.

·         ---Do not cross the yellow line in the platform area while waiting for the train.

·         ---Do not try to open the train doors forcefully or lean on them while travelling on the Metro train.

·         --Do not rush while boarding or alighting the Metro train

·         --Do not let your child wander inside Metro rail premises. Hold him/her firmly while you are inside Metro rail premises.

·         --Do not get too close to the overhead wires.

·   

--Carrying firearms without necessary security approval, inside Metro rail premises, is strictly prohibited.

·         --Do not tread on the tactile path which is meant for the visually impaired.

·        -- Do not jump over the AFC (automated) gates. Please use a valid token or smart card to pass through the gates.

·         --Do not use or attempt to use any emergency communication with the train driver without reasonable and sufficient cause, such a medical emergency or some event that could cause harm to life and property.

·         --- Hawkers are prohibited in Metro rail premises.

·         --- Do not board or alight a Metro train when the automated doors are about to close.

·         ---Do not use a ticket for more number of journeys on a Metro train than permitted as it will be treated as ticketless travel.

·         --- Do not put up notices without lawful approval.

·         ---Defacing Metro rail premises or trains is a punishable offence.

·    -- Do not tamper any safety device and / or endanger the safety of passengers or obstruct Metro trains.

·         --- Do not share your smart card or token with a co-passenger.

                                Wish you a happy journey as you choose Hyderabad Metro Rail as your preferred mode of transportation.