Hyderabad Metro Rail (HMR) is the largest public private partnership
(PPP) project in the Metro rail sector in the world.
L&T incorporated a Special Purpose
Vehicle - L&T Metro Rail (Hyderabad) Limited (LTMRHL) to implement the
Project on Design, Built, Finance Operate and Transfer (DBFOT) basis. As
an eco-friendly travel solution, Metro rail reduces carbon emission and eliminates
the need for fossil fuel for its daily operations.
To enjoy a comfortable ride on the Metro train, please be
familiar with a list of do’s and don’ts for the safety of your loved ones and
yourself.
DO’s
· --- Do
use bins to dispose items and help us keep Metro rail premises clean.
· --- Do
listen carefully to all announcements while you are inside Metro rail premises.
· --- Do
contact our Customer Service team or our station staff at any Metro stations for
assistance.
· --- Do
inform our staff if you see any activity inside Metro rail premises that can
compromise passenger safety or can damage life and property.
· --- Do
cooperate with our staff during security checks.
· --- Do
be polite and courteous with our staff and fellow passengers at all times.
· --- Do
look in front while boarding escalators and climbing stairways.
· --- Do
always carry your luggage with you inside Metro rail premises.
· --- Do
vacate Metro train premises after you have reached your destination.
· ---Do
hold the handrail, face the moving direction, stand on the left side of the
escalator and stay still till you have reached your destination.
· ---Do
assist elderly and differently-abled passengers, women and children while
boarding and off-boarding the Metro train.
· --- Do
use elevators to carry baby buggies and wheel chairs to the platform level.
· --- Do
move away from the escalator immediately after use.
· --Do
form a queue at ticket counters, ticket vending machines, AFC gates and while
boarding the Metro train to avoid unnecessary commotion.
· --- Do
display valid tokens and smart card for inspection whenever requested by Metro
Rail staff. Ticketless travel is a punishable offence.
· --- Do
promptly evacuate the Metro Rail premises in case of an emergency announcement.
· --- Do
allow passengers inside the Metro train to exit before boarding the train.
· --- Do
mind the gap between the platform and the Metro train while boarding and disembarking
the train.
· --- Do
travel with a valid token or smart card.
DON’Ts
· ---Do
not spit or litter in Metro rail premises. Chewing tobacco and /or pan is
prohibited inside our premises.
· ---Do
not smoke or drink alcohol inside Metro rail premises.
· ---Photography
is prohibited inside Metro rail premises.
· ---Do
not leave your belongings or luggage unattended inside Metro rail premises.
· --- Do
not squat inside Metro rail premises or inside the Metro train.
· ---Do
not consume food and beverages inside Metro trains.
· ---Pets
are not allowed inside Metro rail premises.
· --- Hazardous
and inflammable items are prohibited inside Metro rail premises.
· --- Do
not carry excess luggage on Metro trains.
· --- Do
not sit, lean or obstruct escalators.
· ---Do
not cross the yellow line in the platform area while waiting for the train.
· ---Do
not try to open the train doors forcefully or lean on them while travelling on
the Metro train.
· --Do
not rush while boarding or alighting the Metro train
· --Do
not let your child wander inside Metro rail premises. Hold him/her firmly while
you are inside Metro rail premises.
· --Do
not get too close to the overhead wires.
·
--Carrying
firearms without necessary security approval, inside Metro rail premises, is
strictly prohibited.
· --Do
not tread on the tactile path which is meant for the visually impaired.
· -- Do
not jump over the AFC (automated) gates. Please use a valid token or smart card
to pass through the gates.
· --Do
not use or attempt to use any emergency communication with the train driver
without reasonable and sufficient cause, such a medical emergency or some event
that could cause harm to life and property.
· --- Hawkers
are prohibited in Metro rail premises.
· --- Do
not board or alight a Metro train when the automated doors are about to close.
· ---Do
not use a ticket for more number of journeys on a Metro train than permitted as
it will be treated as ticketless travel.
· --- Do
not put up notices without lawful approval.
· ---Defacing
Metro rail premises or trains is a punishable offence.
· -- Do not tamper any safety device and / or
endanger the safety of passengers or obstruct Metro trains.
· --- Do
not share your smart card or token with a co-passenger.
Wish you a happy journey as you choose Hyderabad Metro Rail as your preferred mode of transportation.
