Safety First At Hyderabad Metro Rail

At Hyderabad Metro Rail, passenger safety is paramount, and we take utmost care to ensure the same. We work in close conjunction with the authorities for providing a safe and secure experience inside the metro and in the metro station premises. 

Here are few steps we undertake at our end to provide a safe experience to our passengers:

·         We have CCTV and intrusion detection systems across the station premises to check on any kind of suspicious activity that may occur. These in turn, are closely monitored by well-trained staff, equipped with the latest and advanced communication systems.

·         A stringent security process aligned with rules laid down by Hyderabad Metro Rail authorities comprise manual scan with metal detectors and luggage scan.

·         A centralized access system to control, effectively manage & coordinate train arrival and departures while at the same time providing better assistance to moving trains.

·         We maintain strong processes based on a systematic and a refined approach to evaluate risks while adhering to established security practices.

·         We have in place security guards trained to handle any kind of emergencies and who also work in close conjunction with the Telangana Special Task Force.

·         Hyderabad Metro Rail station staff can advise basic first aid and are trained to proactively identify potential hazards.

·         ‘RESERVED FOR LADIES’ section has been adequately earmarked inside each Metro train. Male passengers are requested not to enter aforesaid area. A penalty of INR 500/- is immediately levied on any male passenger standing in ‘RESERVED FOR LADIES’ section. Any passenger may message / Whatsapp us with the train number at +91 7032224242, our dedicated customer care number to address aforesaid issue. For further details, please speak to the station controller or a Hyderabad Metro Rail station staff.

For maintaining safety of passengers, there are certain items that are prohibited to be carried inside the trains or the station premises. Below listed are a few of the items that fall under the same category:

·         Inflammable material is a strict no inside the station premises. Alcohol, petrol, diesel, kerosene and gas cylinder are a few prohibited materials due to their flammable properties.

·         Radioactive, chemical, biological and other substances that pose a threat to passengers and property at large.

·         Any poisonous, oxidizing or corrosive substances.

·         Any explosives like grenades, bombs, Improvised Explosive Devices(IED) and any other kind of explosives that possess a high risk to passengers on board.

·         Pets like dogs and cats are not permitted on board the trains and premises.

·         Weapons like guns, pistols and ammunition.

·         Sharp objects like knives, nail cutters, box cutters, corkscrews, scissors, blades, screw drivers, hammer and pliers etc.

In case of an emergency or any other dire situation that might occur, please follow the steps outlined:

·         Passenger Emergency Stop Buttons (PESB) are found on both ends of the platform. In the event of any kind of threat to life and property, please press the buttons to alert the station authorities. At the same time, any passenger misusing the buttons will be penalised.

·         You will find fire extinguishers in every metro station. In the event of a fire threat, alert the metro staff immediately.

·         If you ever encounter an emergency situation onboard the train, press the CALL button to talk to the train operator.

·         Please pay attention and adhere to the instructions given by the metro staff. If you hear an announcement of an evacuation, leave the station immediately by following the emergency exit signage.

·         If you encounter an emergency situation at the metro station premises, please refrain from using elevators or escalators.

As the old adage goes “Safety first is safety always”. So, let us all, passengers and staff alike, follow the safety measures, and work together to ensure a secure and a hassle free experience for our fellow passengers.

A Guide To Hyderabad Metro Rail

Since the initiation of operations of Hyderabad Metro Rail, citizens of Hyderabad have been showing immense support and started preferring to travel to their destination via metro. It has become the most convenient mode of transport offering passengers a seamless journey.

Would you also like to join the bandwagon and commute in the most convenient mode of public transportation in Hyderabad? Here is a quick user guide that will make your metro journey a piece of cake.

1. Accessing the Metro Station:

 The metro station has three levels (street, concourse and platform) which can be entered and exited using staircases, elevators and escalators.

Staircases

• We suggest our patrons use staircases in order to stay fit and avoid gridlock.

Elevators

• All of our stations have the facility of elevators to make it convenient for senior citizens, visually impaired and those with special needs.
• Passengers carrying heavy luggage, baby strollers & trollies are recommended to make use of the elevators for your convenience.

Escalators

• When choosing to use escalators, make sure to place your feet firmly and face the moving direction.
• Hold the handrail firmly for your safety.
• Passengers who are accompanied by children are recommended to hold their hand.
• Make sure to move away from the escalator as soon as you reach the platform.

       2.   Buying Your Ticket:

Buying a Smart Card is the smartest choice for a Hyderabad Metro rail passenger. You can buy the Smart Card once and recharge it as and when you need to. This will serve as a smart wallet. You can buy or recharge your Smart Card at TOM located at concourse level or register for it online and collect it at your desired station.

You can avoid the process of buying a token every day and can enjoy an even more seamless journey. Not just that, if you are a Smart Card user, you are entitled to a 10% off on every metro ride. You can buy ticket (token) from Ticket Office Machine (TOM) which is located at the unpaid area of concourse level or from the Ticket Vending Machine (TVM).

      3. Passing Through Security Check and Entering the Paid Area:

Both the entry and exit gates are located on four sides of concourse level, dividing the stations into a paid area where passengers with a valid ticket are only allowed and an unpaid area that includes the retail area, ticketing area up to the security check.

• Security Check

To ensure safety and security of passengers in Hyderabad Metro Rail, all stations are equipped with baggage scanners and metal detectors.

• Entry and Exit Gates

All the stations are equipped with three types of gates that are; Entry Gate, Exit Gate and a Bi-directional/wide gate. These gates are automatic and open for each passenger to pass through when the token or the Smart Card are presented at the reader terminal of the gate. The gates close as the passenger enters through it.

Children below 90cm/3ft do not require a ticket and can enjoy the metro ride for free.

      4.   Finding Your Way In The Station:

We are committed to providing a seamless and an efficient journey to our patrons. Each metro station has different modes of communication to keep the passengers updated with information. Below listed are a few modes of communication:

• Passenger information boards like network map, station layout, local area map, timetable, Dos & Don’ts etc.
• An emergency evacuation plan and emergency exit signage to safely exit the station.
• Passenger information display and audio announcements to keep the passengers informed about train timings.
• Help Points on the platform enabling passengers to connect station coordinator in case of emergency.
• Emergency Call button inside the train has been provided in case the passenger wants to connect to the train operator for further assistance.
• Station staff are available at the Customer Service Centre to provide any additional information required.

  5.   Boarding And Deboarding The Train:

Your safety is our first and foremost priority! Here are a few guidelines designed, keeping in mind the safety of passengers.

• Passengers are requested to stand behind the yellow line on the platform to keep a safe distance from an arriving or departing train.
• Before boarding the train, form a queue at both ends on the platform and let the passengers exit first.
• Once you enter the train, take a seat and if a seat is unavailable, hold the handrail firmly.
• We request passengers not to eat or drink inside the metro.
• Designated spaces are available for wheelchair users and specially-abled passengers.

  6.   Exiting Your Station And Reaching Your Final Destination:

The signages on the platform will guide you to the concourse level. From there, you can select any exit point after referring to the Local Area map that will assist you in making the correct exit point that is closest to your final destination. Present your smart card or drop the token at the selected exit point to exit the station.

We request everyone to follow the user guide of Hyderabad Metro Rail to enjoy a safe and pleasant metro experience.