Safety First At Hyderabad Metro Rail

At Hyderabad Metro Rail, passenger safety is paramount, and we take utmost care to ensure the same. We work in close conjunction with the authorities for providing a safe and secure experience inside the metro and in the metro station premises. 

Here are few steps we undertake at our end to provide a safe experience to our passengers:

·         We have CCTV and intrusion detection systems across the station premises to check on any kind of suspicious activity that may occur. These in turn, are closely monitored by well-trained staff, equipped with the latest and advanced communication systems.

·         A stringent security process aligned with rules laid down by Hyderabad Metro Rail authorities comprise manual scan with metal detectors and luggage scan.

·         A centralized access system to control, effectively manage & coordinate train arrival and departures while at the same time providing better assistance to moving trains.

·         We maintain strong processes based on a systematic and a refined approach to evaluate risks while adhering to established security practices.

·         We have in place security guards trained to handle any kind of emergencies and who also work in close conjunction with the Telangana Special Task Force.

·         Hyderabad Metro Rail station staff can advise basic first aid and are trained to proactively identify potential hazards.

·         ‘RESERVED FOR LADIES’ section has been adequately earmarked inside each Metro train. Male passengers are requested not to enter aforesaid area. A penalty of INR 500/- is immediately levied on any male passenger standing in ‘RESERVED FOR LADIES’ section. Any passenger may message / Whatsapp us with the train number at +91 7032224242, our dedicated customer care number to address aforesaid issue. For further details, please speak to the station controller or a Hyderabad Metro Rail station staff.

For maintaining safety of passengers, there are certain items that are prohibited to be carried inside the trains or the station premises. Below listed are a few of the items that fall under the same category:

·         Inflammable material is a strict no inside the station premises. Alcohol, petrol, diesel, kerosene and gas cylinder are a few prohibited materials due to their flammable properties.

·         Radioactive, chemical, biological and other substances that pose a threat to passengers and property at large.

·         Any poisonous, oxidizing or corrosive substances.

·         Any explosives like grenades, bombs, Improvised Explosive Devices(IED) and any other kind of explosives that possess a high risk to passengers on board.

·         Pets like dogs and cats are not permitted on board the trains and premises.

·         Weapons like guns, pistols and ammunition.

·         Sharp objects like knives, nail cutters, box cutters, corkscrews, scissors, blades, screw drivers, hammer and pliers etc.

In case of an emergency or any other dire situation that might occur, please follow the steps outlined:

·         Passenger Emergency Stop Buttons (PESB) are found on both ends of the platform. In the event of any kind of threat to life and property, please press the buttons to alert the station authorities. At the same time, any passenger misusing the buttons will be penalised.

·         You will find fire extinguishers in every metro station. In the event of a fire threat, alert the metro staff immediately.

·         If you ever encounter an emergency situation onboard the train, press the CALL button to talk to the train operator.

·         Please pay attention and adhere to the instructions given by the metro staff. If you hear an announcement of an evacuation, leave the station immediately by following the emergency exit signage.

·         If you encounter an emergency situation at the metro station premises, please refrain from using elevators or escalators.

As the old adage goes “Safety first is safety always”. So, let us all, passengers and staff alike, follow the safety measures, and work together to ensure a secure and a hassle free experience for our fellow passengers.