Dos and Don’ts of Hyderabad Metro Rail

Hyderabad Metro Rail is the largest Public Private Partnership (PPP) project of the metro rail sector in the world. We strive hard in providing our patrons with the best of facilities. The Hyderabad metro has been designed and constructed with a strong strategy, immense effort and dedication.

Our primary goal is to ensure the safety and security of each passenger. With this in the view, we have laid down the Dos and Don’ts.

The Dos!!

• When you reach the metro station, please allow passengers to deboard first and then board the train.
• Do mind the gap between the platform and the metro train while boarding and deboarding.
• In case of any queries or complaints, reach out to our customer care service (or call 040 2333 2555) and explain them your situation.
• We request you to be very courteous and polite with our staff and also your fellow passengers.
• Please make use of the handrail of the escalator, facing the moving direction and stay firm until you’ve reached your platform.
• If you happen to notice any suspicious item/person, do not hesitate to report to station staff immediately.
• Do pay attention to the announcements while inside Hyderabad Metro Rail station premises.
• Please use the dustbins to maintain the hygiene of the station.
• Please take care of your possessions and make sure to keep them safe with you.
• Do cooperate with our staff during the security checks.
• Do form a queue at ticket counters, vending machines and while boarding the train to avoid unnecessary commotion and chaos.
• To avoid any sort of miscommunication please display your valid tokens and smart card for inspection whenever requested by the Metro train staff.
• In case of an emergency announcement do immediately evacuate the metro rail premises.
• Do assist elderly and differently-abled passengers, women and children while boarding and off-boarding the Metro train.

The Don'ts!

• We would like to keep the metro station premises clean for you. We request our passengers to not spit or litter in the metro rail premises.
• Do not cross the yellow line in the platform area while you’re waiting to board your train as it can be very risky.
• We always ensure that your journey in the metro is seamless and we request to not try to open the doors of the train forcefully or lean on the doors while travelling.
• We request our passengers to not try to gain access to the tracks as it is a punishable offence.
• Please maintain distance from the overhead wires as they are dangerous.
• The safety of our fellow passengers is our top-most priority and we ask you to not carry hazardous and dangerous item as they are prohibited in the metro rail premises.
• Do not walk on the escalators as this might lead to unwanted injury.
• Consumption of food and beverages is not allowed after the security check.
• We do not entertain photography inside the metro rail premises as it is prohibited.
• We request you to take utmost care of your belongings and do not leave them unattended.
• Carrying baby buggies and wheelchairs on the escalator to the platform can be either damaging or risky.
• We do not accept the entry of pets in metro rail premises.

We request you to help us in keeping Hyderabad Metro Rail clean and green and hope that you have a seamless journey.