We Are Taking Precautions So That You Can Take a Safe Journey!

Our aim has always been to serve you to the best of our abilities. The pandemic had, however, put a stop on us helping you reach your destinations. But now we are ready to serve you once again. We are back more prepared and more equipped than before. 

With your safety as our topmost priority, we are taking all the necessary precautions and safety measures to make sure your journey with us is a safe one. We are your partners in safe travel. Let us tell you how we are making your trips safe,

• Cleaning and Sanitization – Regular cleaning and sanitizing is an extremely effective way to protect yourself against the virus. And we have incorporated this practice thoroughly. We are regularly cleaning and sanitizing every possible object and surface that comes in contact with you or our staff. This includes everything from handrails, ticket counters, security area, seats, gates, escalators, front and rear cabins to AFC/ticket entry gates, lifts, stairs, platforms, floors, AC ducts, and metro coaches.

• Regular Briefings – All our staff gets regular briefings from our station controller. These briefings include the do’s and don’ts for ensuring the safety and wellbeing of everyone. With a daily reminder, we aim to leave no scope of mistake from our staff’s side.

• Isolation Room – In the event of an unforeseen situation, we have also set up an isolation room at the station. If the need is, we are fully prepared to put people in isolation until we can get help.

• Cashless and Contactless Ticket Bookings – To transform the ticket booking process into a cashless and contactless one, we are taking the help of our app, TSavaari. We also hope to encourage you to make use of the app to book your tickets and make your journey completely contactless.

• Our staff’s taking precautions as well – Masks are mandatory for all our staff at all the time. All of them are also required to undergo thermal screening every day. And along with all this, they use hand sanitizers whenever they are going to enter a cabin.

• Helpline Number – We have also set up helpline numbers that you can to contact us in case of any emergencies. Our dedicated staff will answer all your queries and assist in all the ways possible.

• Limits on Lifts – Lifts are tiny spaces, and people crowding in it could be very dangerous. Hence, we have put a maximum limit on the people entering the lift. So, there can be only three people at any given time in the lift. 

In this fight for your safety, we will need your support. We request you for your cooperation so that we can make your journey more safe and secure. Let’s fight this pandemic together, come travel with us in safety.

 

All The Answers You Need About Hyderabad Metro Rail!

With Hyderabad Metro Rail now being operational upto Hitec City, it is a huge sigh of

relief for the corporate sector! Do you want to opt the metro rail as your daily mode of

transportation, but are apprehensive about it as you have a few questions to ask?

What is Hyderabad Metro Rail? Why should you use the metro? How are you

supposed to take the metro? And a few other questions? Read on to find the answers

to all your questions.

Why Hyderabad Metro Rail?

With more than 8 million people living in Hyderabad, our city of pearls is a densely

populated city. Every morning on our way to work we encounter traffic & pollution

and as a result get late to work.

Hyderabad Metro Rail is the solution to avoid all of it. With a frequency of 6-8 minutes,

the metro is always on time and takes you to your destination on time.

Not just that, with air-conditioned coaches, you can avoid the harsh air pollution that

you face everyday and relax on your way to work.

It is a very safe and seamless mode of transport, as all the metro stations are always

under CCTV surveillance and are monitored very closely. With special seats

reserved for women, they can travel comfortably in the metro.

How To Use Hyderabad Metro Rail?

You can use the metro by either purchasing a ticket or a smart card in the ticketing

counter at the Concourse Level. Then, you should proceed for the security check.

Once the check has been completed you should go to your respective platform and

take the train.

Every metro station has sign boards in various languages that guide you in the right

direction.

For more information, you can read our blog

http://lnthydmetrorail.blogspot.com/2018/12/a-guide-to-hyderabad-metro-rail.html

What Are The Facilities Available At Hyderabad Metro Rail?

Our metro stations are beyond just metro stations, as they have multiple eateries

where you can savour your favourite food, retail outlets where you can shop for your

everyday needs, pharmacies for any medical emergencies, etc.

All the essentials like washrooms (free for all) and first aid boxes are available at

every metro station.

You can navigate through the metro station using either elevators, escalators or

stairs.

How Should Reach From The Metro Station To My Final Destination?

Hyderabad Metro Rail provides various last mile connectivity options that take you

to the very last mile of your destination.

Few modes of transport available are: Smart bikes, E-bikes, cabs, Zoom cars, autos

etc. Now, Hyderabad Metro Rail also has Feeder and Winger services from a few

metro stations.

For more information, you can approach our customer service desk at the metro

station.

Who Handles The Operations of Hyderabad Metro Rail?

Keolis Hyderabad Mass Rapid Transit System a special purpose company formed

by KEOLIS was chosen by L&T Metro Rail Hyderabad Ltd. to manage the Operations

and Maintenance of the Hyderabad Metro Rail. Keolis is a French company currently

present in 15 countries.

We hope that we have answered your questions about Hyderabad Metro Rail. Go

on, join our family and make travel a therapy!

Reuniting Lost Belongings With Their Owners

What is Lost & Found?

The Lost & Found team at Hyderabad Metro Rail retrieves any item that happened to be lost or misplaced by commuters during the course of their journey or on station premises with items ranging from valuables like jewellery, wallets, cell phones or any other objects of interest.

In addition to retrieving items, they put in extensive efforts to have the items returned to their respective owners. The team informs the customers if the item is recovered. Also, if you find anything suspicious, please report to the station staff immediately on 040-2333-2555.

Ever since the inception of Hyderabad Metro Rail, there have been numerous reports and incidents of items being misplaced or lost by commuters during their journey or on metro station premises and the successful recovery of the same lost items. Here are some amazing stats pertaining to lost and found items:

Till date, there have been 850 cases of lost and found reported to the authorities. Out of that, we have returned approx..400 items to their respective owners.

200 accolades have been given so far.

Here are a few success stories of Lost & Found where our exemplary service touched hearts:

• A passenger by the name Rohini Rao happened to forget her bag at the SR Nagar metro station at the ticket counter while on a visit to Numaish. Upon being alerted, she returned to the station four hours after the incident and to her surprise, she noticed that the metro staff had kept the bag safe and secure. She also claimed that the bag had sarees worth Rs 12000. She thanked Hyderabad Metro Rail for their service.

• A metro commuter with the name SK Noorjahan forgot to collect her handbag at the baggage scanner while travelling from the Miyapur metro station. The Miyapur Station controller, Srinivas, was proactive, and traced her promptly by sending a message from the station’s operation control centre and wasted no time in handing her back the bag which contained her cell phone, cash worth Rs 30,770/- and headphones. She was pleased with the service from the Hyderabad metro rail staff and thanked each member of the staff personally to express her gratitude.

• A commuter by the name Ashish Samyal happened to misplace his wallet while travelling in the metro on the 12th of February, 2019. Upon discovering that, he informed Hyderabad Metro Rail authorities. The following day, he received a call from Hyderabad Metro Rail employee Ms Sravanthi, who informed him that his wallet had been found and he could come and collect it from the metro station. Impressed with their proactiveness, in his own words, he said “I am delighted. Kudos to Hyderabad Metro Rail.”

With the above incidents and many other success stories of kindness, gratitude, compassion and going out of one’s way, the metro staff have gained a very healthy reputation over the little time since its inception.

We Will Keep Striving To Serve Passengers With The Best Service.

Connecting You From Ameerpet To Hi-Tech City

Since the inception of Hyderabad Metro Rail, it has started its commercial operations in 2 corridors and has become the favourite mode of public transport in Hyderabad.

The countdown for a comfortable commuting experience is now over. Hyderabad Metro Rail inaugurated the commencement of the much-awaited stretch from Ameerpet to Hi-Tech City, which covers 8.4 km and 8 new stations.

The time and distance to commute from Ameerpet to Hi-Tec City, or vice versa, are now about 18.5 minutes and 8.4 km respectively. Now that the new stretch has been launched, our riders will no more have to worry about reaching their destination on time.

The key elements of this new stretch are as follows:

1. Be The First One To Reach Work

Hi-Tec City and Ameerpet are home to a majority of the corporate workplaces and healthcare BPO institutes and research labs. These two routes are well connected to various other major parts of the city. During the peak hours of morning and evening, these routes reach gridlocks and we are stuck on these jam-packed roads for hours.

Commuting via Hyderabad Metro Rail ensures a seamless journey where you get to sit back and relax as the metro train is well-equipped with many basic amenities.

2. Time, Safety & Comfort

Hyderabad Metro Rail has transported more than 1 lac riders each day since its operations began. We marked over 50 million riders cumulatively this year on 09^th March 2019

Our services to our passengers is of the utmost importance. We ensure their safe and comfortable journey until they have reached their destination.

The metros are equipped with AC, charging points, comfortable seats and so much more. What’s better than enjoying your ride to your destination in utmost comfort?

We have an extra pair of eyes for our riders safety. Each platform has several cameras installed and so does the metro train.

Read a book on your way home or listen to music, it's your call, but be rest assured that you’ll enjoy every second in the metro.

3. Home In Less Than Half An Hour

Parents usually worry about their children's transport to schools and colleges. Although various educational institutions have a transport facility, the fee structure for the same can be quite high.

With several prestigious schools & colleges located close in the Ameerpet to HiTec City stretch, your child is sure to reach an hour early rather than a minute too late.

It reduces the journey time by 50-75%.

When students opt for commuting via Hyderabad Metro Rail, parents can be certain of their safety and security.

The main aim of Hyderabad Metro rail is to provide its patrons with an eco-friendly mode of public transport, which causes less sound pollution and zero air pollution.

4. Adding More Fun To Your Weekend Plans

The Ameerpet to Hi-Tec City  stretch has got a plethora of entertainment hubs and eateries. Malls like Galleria Mall, Hyderabad Central and Inorbit, are located in close proximity of this location.

Jubilee Hills, which is a hub for a lot of drive-ins, restaurants and gaming centres, is one of the 8 stations. You can make use of Hyderabad Metro Rail and enjoy this seamless journey.

Catching up with friends over lunch or a movie? Hyderabad Metro Rail ensures that you’re always on time.

After the success of previous operations, Hyderabad Metro Rail has finally implemented this stretch to ensure that our riders get to travel in a luxurious and safe mode of transport. For people living and working in the Ameerpet to Hi-Tec City stretch, which passes through 8 stations, life just got a lot more easier and convenient!

Ameerpet Metro Station: Your One Stop Solution For Everything!

Hyderabad Metro Rail, since its inauguration, has grown rapidly and is the most preferred daily commute.

Ameerpet Metro Station is one of the busiest metro stations and is also located in the heart of Hyderabad. It is built keeping in mind the interest and conveniences of commuters.

Passengers are provided with facilities such as escalators and elevators to reach the station comfortably. The station is also equipped with announcement boards, electronic display systems, etc to keep the passengers updated at all times.

The station also has service roads underneath to provide last mile connectivity by allowing other public transportation systems to be parked for dropping/picking passengers right in front of the station, without interrupting traffic.

Ameerpet Metro Station has retail shops, a medical store, eateries and a lot more that will cater to all kinds of needs of the travellers.

Here is a blueprint of the retail therapy available at Ameerpet Metro Station:

Grab a roll on the go!

With eateries like Subway available at Ameerpet Metro Station, it's easy to pack your food or have a quick bite while on your way to work or back home.

The very famous ‘Dadus Mithal’ is available at Ameerpet Metro Station. The place is beautifully decorated and offers a wide variety of mouth-watering sweets, appetizers, main course etc.

If you are looking to have a meal with your family, this place has a good seating area with tables & chairs and can accommodate your family perfectly well. Indulge yourself in these delicacies while you wait to board the train!

Shopping needs no reason!

Making your journey with Ameerpet Metro Station more exciting and convenient. Kiosks selling accessories, Pashmina scarves & shawls, the very famous kolhapuris and much more help commuters save time by shopping on the move without having to step out of the station.

Local cafe!

If you’re a Hyderabadi food lover, you’ll surely love hanging out at the local cafe available at Ameerpet Metro Station. It is a startup company that provides tasty local dishes in true Hyderabadi “Galli” style at very reasonable prices.

Grocery shopping!

It’s a routine for a majority of the population to buy groceries on their way back home. With that said, Ameerpet Metro Station now has an outlet of Ratnadeep to make grocery shopping a piece of cake.

This grocery supermarket is widely known and has its branches spread across the city. From basics like sugar and flour to products like fruits and nuts are available fresh daily. You will enjoy a broad selection of high-quality products for your entire family right at your metro station.

ATM:

Don’t have hard cash in your pocket? That’s no reason to worry anymore! ATMs at Ameerpet Metro Station make money withdrawals easy and convenient for passengers.

By having these facilities at Ameerpet Metro Station, we want our riders to enjoy not only their journey in the metro train but also at the station.

Why Choose Hyderabad Metro Rail!

Hyderabad Metro Rail is now widely used by Hyderabadis to commute to their destinations. It is the largest Public Private Partnership projects in the metro sector, being implemented through the partnership between the Government of Telangana & L&T Metro Rail (Hyderabad) Limited.

The whole idea of this modern transit system was to provide convenience and comfort to commuters and also a smooth alternative mode of public transport.

Here are a few reasons why we call Hyderabad Metro Rail an ideal mode of transport:

Green Metro

Hyderabad Metro Rail is a green transportation system that aids in the reduction of carbon footprint through efficient power consumption, rainwater harvesting and other processes.

With more and more trees around the metro stations, it will add more to the natural ambience and enhance the landscape view.

To maintain the artworks at metro stations and also for in-house purposes, eco-friendly chemicals are used to ensure that minimum energy is consumed.

The metro forms a vital piece of transport, that symbolizes the transformation of the city into a green modern metropolis. Solar energy will further make metro rail an eco-friendly mode of public transport.

Fuel Conservation

Fuel conservation is of vital importance in many aspects such as significant reduction of pollution.

When people choose to travel by Hyderabad Metro Rail, they can save fuel which in turn will also minimize the rate of atmospheric warming, giving earth the time to heal itself.

In the past few years, the prices of all types of fuels have skyrocketed making it difficult for the public to commute by personal vehicles thus, metro at your rescue where college & school students and office goers can travel back and forth via Hyderabad metro and use their private vehicles to commute from their home to station. This will also ensure that your family plans are not interrupted and impeded during the weekends.

When you choose Hyderabad metro, you choose comfort & convenience, you choose a well-timed & suitable means of public transport and above all you save both the earth and your pocket.

Escape from Pollution

Hyderabad Metro Rail is built keeping in mind the interest of the public. World-class facilities like air conditioning inside the metro, comfortable seating area for riders, digital signages, etc have been installed to provide a seamless journey.

When travelling by your personal vehicle either a two-wheeler or a four-wheeler, there are fair chances that the gridlock can intensify the already polluted air and might cause severe health hazards.

The honking, stop-and-go commuter traffic is sure to cause more frustration too.

Travelling in Hyderabad Metro Rail is easy and relaxing, as you get to reach your destination without a hassle and on time. A pollution free means of public transport that provides an escape from pollution.

A Time-Saving Means of Transport

With Hyderabad Metro Rail operating on an average frequency of 6.5 minutes, it is convenient for office goers, college and school students to reach their destination on time.

It is favourable as most of the stations have parking facility available that has made transfer journeys easier. The fares fixed to reach a particular destination is minimal. Almost 25 minutes of your commuting time is saved while travelling by Hyderabad Metro Rail.

Safe & Secure

We closely work with high authorities to ensure the safety and security of our passengers at all the stations as well as inside the metro premises.

The installation of CCTV cameras, metal door detectors, displays of dos & don’ts at metro will help passengers in understanding the rules of the metro. In any situation, the customer care support is available 24/7 to assist our passengers.

It is a safe and reliable mode of travel, especially for women commuters. It is even convenient for senior citizens as the journey offers infrastructural assistance with escalators, lifts, wheelchairs, support staff, dedicated seating and washroom facility.

To this end, the metro as a form of a modern transit system is seen as an alternative to the congestions on roads, pollution, and thereby a clean, fast, smooth, and air-conditioned means of public transport. The metro is a sound and eco-friendly mode of urban transportation

Dos and Don’ts of Hyderabad Metro Rail

Hyderabad Metro Rail is the largest Public Private Partnership (PPP) project of the metro rail sector in the world. We strive hard in providing our patrons with the best of facilities. The Hyderabad metro has been designed and constructed with a strong strategy, immense effort and dedication.

Our primary goal is to ensure the safety and security of each passenger. With this in the view, we have laid down the Dos and Don’ts.

The Dos!!

• When you reach the metro station, please allow passengers to deboard first and then board the train.
• Do mind the gap between the platform and the metro train while boarding and deboarding.
• In case of any queries or complaints, reach out to our customer care service (or call 040 2333 2555) and explain them your situation.
• We request you to be very courteous and polite with our staff and also your fellow passengers.
• Please make use of the handrail of the escalator, facing the moving direction and stay firm until you’ve reached your platform.
• If you happen to notice any suspicious item/person, do not hesitate to report to station staff immediately.
• Do pay attention to the announcements while inside Hyderabad Metro Rail station premises.
• Please use the dustbins to maintain the hygiene of the station.
• Please take care of your possessions and make sure to keep them safe with you.
• Do cooperate with our staff during the security checks.
• Do form a queue at ticket counters, vending machines and while boarding the train to avoid unnecessary commotion and chaos.
• To avoid any sort of miscommunication please display your valid tokens and smart card for inspection whenever requested by the Metro train staff.
• In case of an emergency announcement do immediately evacuate the metro rail premises.
• Do assist elderly and differently-abled passengers, women and children while boarding and off-boarding the Metro train.

The Don'ts!

• We would like to keep the metro station premises clean for you. We request our passengers to not spit or litter in the metro rail premises.
• Do not cross the yellow line in the platform area while you’re waiting to board your train as it can be very risky.
• We always ensure that your journey in the metro is seamless and we request to not try to open the doors of the train forcefully or lean on the doors while travelling.
• We request our passengers to not try to gain access to the tracks as it is a punishable offence.
• Please maintain distance from the overhead wires as they are dangerous.
• The safety of our fellow passengers is our top-most priority and we ask you to not carry hazardous and dangerous item as they are prohibited in the metro rail premises.
• Do not walk on the escalators as this might lead to unwanted injury.
• Consumption of food and beverages is not allowed after the security check.
• We do not entertain photography inside the metro rail premises as it is prohibited.
• We request you to take utmost care of your belongings and do not leave them unattended.
• Carrying baby buggies and wheelchairs on the escalator to the platform can be either damaging or risky.
• We do not accept the entry of pets in metro rail premises.

We request you to help us in keeping Hyderabad Metro Rail clean and green and hope that you have a seamless journey.