Dos and Don’ts of Hyderabad Metro Rail

Hyderabad Metro Rail is the largest Public Private Partnership (PPP) project of the metro rail sector in the world. We strive hard in providing our patrons with the best of facilities. The Hyderabad metro has been designed and constructed with a strong strategy, immense effort and dedication.

Our primary goal is to ensure the safety and security of each passenger. With this in the view, we have laid down the Dos and Don’ts.

The Dos!!

• When you reach the metro station, please allow passengers to deboard first and then board the train.
• Do mind the gap between the platform and the metro train while boarding and deboarding.
• In case of any queries or complaints, reach out to our customer care service (or call 040 2333 2555) and explain them your situation.
• We request you to be very courteous and polite with our staff and also your fellow passengers.
• Please make use of the handrail of the escalator, facing the moving direction and stay firm until you’ve reached your platform.
• If you happen to notice any suspicious item/person, do not hesitate to report to station staff immediately.
• Do pay attention to the announcements while inside Hyderabad Metro Rail station premises.
• Please use the dustbins to maintain the hygiene of the station.
• Please take care of your possessions and make sure to keep them safe with you.
• Do cooperate with our staff during the security checks.
• Do form a queue at ticket counters, vending machines and while boarding the train to avoid unnecessary commotion and chaos.
• To avoid any sort of miscommunication please display your valid tokens and smart card for inspection whenever requested by the Metro train staff.
• In case of an emergency announcement do immediately evacuate the metro rail premises.
• Do assist elderly and differently-abled passengers, women and children while boarding and off-boarding the Metro train.

The Don'ts!

• We would like to keep the metro station premises clean for you. We request our passengers to not spit or litter in the metro rail premises.
• Do not cross the yellow line in the platform area while you’re waiting to board your train as it can be very risky.
• We always ensure that your journey in the metro is seamless and we request to not try to open the doors of the train forcefully or lean on the doors while travelling.
• We request our passengers to not try to gain access to the tracks as it is a punishable offence.
• Please maintain distance from the overhead wires as they are dangerous.
• The safety of our fellow passengers is our top-most priority and we ask you to not carry hazardous and dangerous item as they are prohibited in the metro rail premises.
• Do not walk on the escalators as this might lead to unwanted injury.
• Consumption of food and beverages is not allowed after the security check.
• We do not entertain photography inside the metro rail premises as it is prohibited.
• We request you to take utmost care of your belongings and do not leave them unattended.
• Carrying baby buggies and wheelchairs on the escalator to the platform can be either damaging or risky.
• We do not accept the entry of pets in metro rail premises.

We request you to help us in keeping Hyderabad Metro Rail clean and green and hope that you have a seamless journey.

Safety First At Hyderabad Metro Rail

At Hyderabad Metro Rail, passenger safety is paramount, and we take utmost care to ensure the same. We work in close conjunction with the authorities for providing a safe and secure experience inside the metro and in the metro station premises. 

Here are few steps we undertake at our end to provide a safe experience to our passengers:

·         We have CCTV and intrusion detection systems across the station premises to check on any kind of suspicious activity that may occur. These in turn, are closely monitored by well-trained staff, equipped with the latest and advanced communication systems.

·         A stringent security process aligned with rules laid down by Hyderabad Metro Rail authorities comprise manual scan with metal detectors and luggage scan.

·         A centralized access system to control, effectively manage & coordinate train arrival and departures while at the same time providing better assistance to moving trains.

·         We maintain strong processes based on a systematic and a refined approach to evaluate risks while adhering to established security practices.

·         We have in place security guards trained to handle any kind of emergencies and who also work in close conjunction with the Telangana Special Task Force.

·         Hyderabad Metro Rail station staff can advise basic first aid and are trained to proactively identify potential hazards.

·         ‘RESERVED FOR LADIES’ section has been adequately earmarked inside each Metro train. Male passengers are requested not to enter aforesaid area. A penalty of INR 500/- is immediately levied on any male passenger standing in ‘RESERVED FOR LADIES’ section. Any passenger may message / Whatsapp us with the train number at +91 7032224242, our dedicated customer care number to address aforesaid issue. For further details, please speak to the station controller or a Hyderabad Metro Rail station staff.

For maintaining safety of passengers, there are certain items that are prohibited to be carried inside the trains or the station premises. Below listed are a few of the items that fall under the same category:

·         Inflammable material is a strict no inside the station premises. Alcohol, petrol, diesel, kerosene and gas cylinder are a few prohibited materials due to their flammable properties.

·         Radioactive, chemical, biological and other substances that pose a threat to passengers and property at large.

·         Any poisonous, oxidizing or corrosive substances.

·         Any explosives like grenades, bombs, Improvised Explosive Devices(IED) and any other kind of explosives that possess a high risk to passengers on board.

·         Pets like dogs and cats are not permitted on board the trains and premises.

·         Weapons like guns, pistols and ammunition.

·         Sharp objects like knives, nail cutters, box cutters, corkscrews, scissors, blades, screw drivers, hammer and pliers etc.

In case of an emergency or any other dire situation that might occur, please follow the steps outlined:

·         Passenger Emergency Stop Buttons (PESB) are found on both ends of the platform. In the event of any kind of threat to life and property, please press the buttons to alert the station authorities. At the same time, any passenger misusing the buttons will be penalised.

·         You will find fire extinguishers in every metro station. In the event of a fire threat, alert the metro staff immediately.

·         If you ever encounter an emergency situation onboard the train, press the CALL button to talk to the train operator.

·         Please pay attention and adhere to the instructions given by the metro staff. If you hear an announcement of an evacuation, leave the station immediately by following the emergency exit signage.

·         If you encounter an emergency situation at the metro station premises, please refrain from using elevators or escalators.

As the old adage goes “Safety first is safety always”. So, let us all, passengers and staff alike, follow the safety measures, and work together to ensure a secure and a hassle free experience for our fellow passengers.

A Guide To Hyderabad Metro Rail

Since the initiation of operations of Hyderabad Metro Rail, citizens of Hyderabad have been showing immense support and started preferring to travel to their destination via metro. It has become the most convenient mode of transport offering passengers a seamless journey.

Would you also like to join the bandwagon and commute in the most convenient mode of public transportation in Hyderabad? Here is a quick user guide that will make your metro journey a piece of cake.

1. Accessing the Metro Station:

 The metro station has three levels (street, concourse and platform) which can be entered and exited using staircases, elevators and escalators.

Staircases

• We suggest our patrons use staircases in order to stay fit and avoid gridlock.

Elevators

• All of our stations have the facility of elevators to make it convenient for senior citizens, visually impaired and those with special needs.
• Passengers carrying heavy luggage, baby strollers & trollies are recommended to make use of the elevators for your convenience.

Escalators

• When choosing to use escalators, make sure to place your feet firmly and face the moving direction.
• Hold the handrail firmly for your safety.
• Passengers who are accompanied by children are recommended to hold their hand.
• Make sure to move away from the escalator as soon as you reach the platform.

       2.   Buying Your Ticket:

Buying a Smart Card is the smartest choice for a Hyderabad Metro rail passenger. You can buy the Smart Card once and recharge it as and when you need to. This will serve as a smart wallet. You can buy or recharge your Smart Card at TOM located at concourse level or register for it online and collect it at your desired station.

You can avoid the process of buying a token every day and can enjoy an even more seamless journey. Not just that, if you are a Smart Card user, you are entitled to a 10% off on every metro ride. You can buy ticket (token) from Ticket Office Machine (TOM) which is located at the unpaid area of concourse level or from the Ticket Vending Machine (TVM).

      3. Passing Through Security Check and Entering the Paid Area:

Both the entry and exit gates are located on four sides of concourse level, dividing the stations into a paid area where passengers with a valid ticket are only allowed and an unpaid area that includes the retail area, ticketing area up to the security check.

• Security Check

To ensure safety and security of passengers in Hyderabad Metro Rail, all stations are equipped with baggage scanners and metal detectors.

• Entry and Exit Gates

All the stations are equipped with three types of gates that are; Entry Gate, Exit Gate and a Bi-directional/wide gate. These gates are automatic and open for each passenger to pass through when the token or the Smart Card are presented at the reader terminal of the gate. The gates close as the passenger enters through it.

Children below 90cm/3ft do not require a ticket and can enjoy the metro ride for free.

      4.   Finding Your Way In The Station:

We are committed to providing a seamless and an efficient journey to our patrons. Each metro station has different modes of communication to keep the passengers updated with information. Below listed are a few modes of communication:

• Passenger information boards like network map, station layout, local area map, timetable, Dos & Don’ts etc.
• An emergency evacuation plan and emergency exit signage to safely exit the station.
• Passenger information display and audio announcements to keep the passengers informed about train timings.
• Help Points on the platform enabling passengers to connect station coordinator in case of emergency.
• Emergency Call button inside the train has been provided in case the passenger wants to connect to the train operator for further assistance.
• Station staff are available at the Customer Service Centre to provide any additional information required.

  5.   Boarding And Deboarding The Train:

Your safety is our first and foremost priority! Here are a few guidelines designed, keeping in mind the safety of passengers.

• Passengers are requested to stand behind the yellow line on the platform to keep a safe distance from an arriving or departing train.
• Before boarding the train, form a queue at both ends on the platform and let the passengers exit first.
• Once you enter the train, take a seat and if a seat is unavailable, hold the handrail firmly.
• We request passengers not to eat or drink inside the metro.
• Designated spaces are available for wheelchair users and specially-abled passengers.

  6.   Exiting Your Station And Reaching Your Final Destination:

The signages on the platform will guide you to the concourse level. From there, you can select any exit point after referring to the Local Area map that will assist you in making the correct exit point that is closest to your final destination. Present your smart card or drop the token at the selected exit point to exit the station.

We request everyone to follow the user guide of Hyderabad Metro Rail to enjoy a safe and pleasant metro experience.

Smart Card, A Smart Option For A Smart You

What is a Smart Card?

Gone are the days when people use plastic money, now is the time for virtual transactions. Hyderabad Metro Rail comprehends this trend and has a virtual ticket transaction facility called the SMART CARD.

Smart Card is a virtual wallet that helps metro riders travel seamlessly. You can flash your smart card on the ticket checking machine and gain entry into the paid area of a metro station.

Why Use a Hyderabad Metro Rail Smart Card?

A Smart Card makes your journey easy, efficient and economical. Here is why:

• Hyderabad Metro Rail smart card holders enjoy a 10% off on every ride they take on Hyderabad Metro Rail.
• The retail stores at metro stations provide copious seasonal offers for Smart Card holders.
• Passengers save time as they do not have to wait in long queues at the ticketing counter.

How To Purchase a Hyderabad Metro Rail Smart Card?

Passengers can approach a ticketing officer at any Hyderabad metro station and purchase the Metro Smart Card by paying a non-refundable admin charge of Rs 20/-.

All the online shoppers can buy the Smart Card from www.ltmetro.com and collect it from the ticketing officer at their desired metro station. Post this; the Smart Card should be recharged.

Passengers may recharge a smart card with a minimum amount of Rs 100/- till a maximum amount of  Rs 3000/- Recharge once and relax for a long time.

For a passenger to travel in a metro, a minimum balance of Rs 10/- on their Smart Card is a prerequisite.

Where Can You Recharge Your Smart Card?

• At the ticketing offices /counters located in the unpaid area of a Metro station.
• Using the ticket vending machines (TVM) located in the concourse level of a Metro station.
• Online at www.ltmetro.com
• Through TSavaari

So riders, go ahead and make your journey seamless with our Smart Card.

Connecting 16 Kilometers Of Hyderabad With 17 Stations

Hyderabad Metro Rail is the largest project under Private-Public Partnership and its commercial operations from Ameerpet to L.B.Nagar are now open. It takes nearly an hour and half to travel this distance by road, but by choosing the metro train you can cover this distance in less than 40 minutes. Sounds convenient, doesn’t it?

The 17 stations: Ameerpet, Punjagutta, IrrumManzil, Khairatabad, Lakdikapul, Assembly, Nampally, Gandhi Bhavan, Osmania Medical College, MG Bus Station, Malakpet, New Market, Moosarambagh, Dilsukhnagar, Chaitanyapuri, Victoria Memorial and L B Nagar cover 16 kilometers, connecting commuters to the major landmarks in Hyderabad.

Here is how everyday travel will get easier with the second phase of metro:

1. Making your journey to your workplace a lot more flexible:

We have put our uncompromising and relentless efforts to make your travel journey to work much better and a lot more convenient. Travelling on the traffic ridden roads of Ameerpet and the other 16 stations mentioned during peak hours can get quite hectic.

But by using the metro, the major landmarks situated in between these stations are superfast to reach. If you’re a resident of Malakpet working at Maitrivanam a well-known business centre in Ameerpet which is a 40 minutes’ drive can be reached much faster by the metro.

      2. Better half an hour early to college than a minute too late:

Ameerpet, Khairatabad, Lakdikapool, Nampally, Malakpet, Dilsukhnagar and other areas are some of the most busiest roads in Hyderabad. Most of these areas are the hub for educational and training centres. For colleges that follow stringent timings the total travelling time by road will be more than an hour, but by using the metro it can be cutdown to less than an hour. Apart from reducing the distance, students can also use metro rail to beat the extreme weather conditions and also cut down the expenses on fuel.

      3. Improving the quality of your life:

Are you travelling to a hospital for a regular checkup? You can choose to travel by the metro, as we believe that the metro as it takes you to your destination in a breeze and keeps you comfortable as well. Talking about convenience, not only patients but the staff will find it easier to commute through metro rail than to use regular means of transport. It runs quietly and has no effect on the cardiac patients. Well established hospitals like NIMS, CARE, Niloufer etc are just minutes away from your residence!

      4. Bridging the gap between a movie theatre and your residency:

Apart from being a convenient mode of travel to work or college, Hyderabad Metro Rail has a great impact on entertainment hubs as well, saving the public from unnecessary traffic woes. The popular amusement landmarks like Hyderabad Central, Galleria mall, Ravindra Bharti, a lot of other shopping malls and eating destinations are a lot more easier to commute to, without having to worry about lining up to enter the parking structure and look for a space. The metro rail is just few miles away from all these stations. Keeping in mind the average travelling costs including the fuel consumption, we have made the system safe and reliable for you.

We assure that you will prefer to travel by the metro everyday after the first day and make travel a true therapy.

'BUSINESS TODAY' Honours MR A.M. Naik With Lifetime Achievement Award

Business Today – part of the India Today group - presented our Group Chairman, Mr. A.M. Naik, its prestigious Lifetime Achievement Award at a flagship business conclave in Mumbai on January 13, 2018.

Mr. Naik received the award from the Chief Guest at the event, Mr. Jayant Sinha, Union Minister of State for Civil Aviation, witnessed by an august gathering of industry captains and international thought leaders.

Dedicating the award to L&T, where he has spent over 53 years, Naik said, "L&T's growth is part of the larger narrative of the India growth story." He credited his accomplishments to his formative years in a village in South Gujarat. "That is where I learnt the core principles which moulded my character," he said adding that his success mantra is passion, conviction, commitment and devotion.

Business Today is a well-known Indian fortnightly business magazine published by Living Media India Limited, and is in publication since 1992. The Lifetime Achievement Award is a new category instituted this year and Mr. Naik is its first recipient.

MR. K V B REDDY APPOINTED AS THE MANAGING DIRECTOR & CHIEF EXECUTIVE OFFICER OF L&T METRO RAIL (HYDERABAD) LIMITED

L&T Metro Rail (Hyderabad) Limited is pleased to announce the appointment of Mr. KVB Reddy as its new Managing Director & Chief Executive Officer. He will be reporting to Mr. S N Subrahmanyan, Chief Executive Officer & Managing Director, L&T.

Mr. Reddy holds a Bachelor’s Degree in Mechanical Engineering from Regional Engineering College (NIT) Bhopal. He started his career with NTPC, Delhi as an Engineering Executive Trainee in 1983. Prior to Joining L&T, he was the Chief Executive Officer of Essar Power Limited. He was associated with Essar for the last 22 years. He was also instrumental in setting up three gas - based combined cycle power plants at Anta, Auraiya and Kawas.

He has had a long career in the Power Sector, both in concessionaire and EPC side, he brings with him 34 years of rich experience. His areas of expertise include, Procurement, Project Coordination and Development, Operations and Maintenance, Business Development, Project Execution, EPC, Project Financing, Commercial and Business Strategy.

About L&T Metro Rail (Hyderabad) Limited:

L&T Metro Rail (Hyderabad) Limited is a subsidiary of Larsen & Toubro, an Indian multinational engaged in technology, engineering, construction, manufacturing and financial services with over USD 17 billion in revenue. It operates in over 30 countries worldwide. A strong, customer–focused approach and the constant quest for top-class quality have enabled L&T to attain and sustain leadership in its major lines of business for over seven decades.